Policies & FAQs
SHIPPING :
Where do you ship? We only ship within Canada. We cannot ship to the US or any other country.
What are shipping costs? There are two options for shipping. Standard and Express. If you have ordered cuttings and you live outside of Quebec, please choose Express. Shipping rates are:
- Standard - $25.00
- Express - $35.00
Will you combine orders? Yes, We will combine orders. Once you have paid shipping for your 1st order, Please use the code: COMBINESHIP to get free shipping for subsequent orders.
If you forget to use the code we will refund extra shipping.
When will you ship orders? Orders with only tubers will be shipped late April - Early May. Orders containing cuttings will be shipped Early to Mid May.
PAYMENT METHODS:
We accept Shop Pay, Apple Pay, Visa, Mastercard and American Express. We are not accepting PayPal this time
TUBERS INFORMATION:
All the plants were grown in separate grow bags in our backyard. All the photos are my own. Example photos of tubers for that variety are attached to each listing. All the tuber and cutting varieties are bloom confirmed. We strictly follow all sanitization guidelines. The mother tubers and cuttings were sourced from reputable Canadian and US sellers. There are no imported tubers.
CUTTINGS INFORMATION:
CUTTINGS GUIDELINES:
Please consider the following guidelines for cutting orders:
Be vigilant about checking your mailbox when you receive the delivery notification by email . Tracking information will be provided. Cuttings should not be left outside or in the mailbox.
When you receive your cutting order, a process should be followed to reduce transportation shock to young plants. A cuttings care guide will be sent to you with your cuttings order. Please follow the steps in the guide to have success with cuttings.
CANCELLATION/REFUND POLICY:
No cancellations or return are allowed. All sales are final. You can not change your order after placing it .You can always make another order, if you want additional items .
QUALITY ISSUES :
For any issues, please contact us through email rather than social media.
Tubers: Please email at (twomountainsgarden@gmail.com) for any issues related to quality of a tuber. You are required to send photo/video of tuber issue within A WEEK of receiving your tuber order .
Cuttings: You can email at (twomountainsgarden@gmail.com) for any issues related to cuttings, using photo/video of cutting within 24 HOURS of receiving your cutting order .
VIRUSES STATEMENT:
We do not guarantee that our cuttings and tubers are free of virus. We do not do virus testing on our cuttings. All the dahlia were grown in separate grow bags . Tubers were sources from local sellers and are not imported. We sanitize our tools while handling dahlia tubers and plants .
MISLABELED TUBERS/CUTTINGS:
We label our plants and ensure that our varieties are correct. However if you have a happy or bad surprise regarding a variety , Please email us at (twomountainsgarden@gmail.com) . We will try to resolve the issue.